Return & Refund Policy
We want you to be happy with your purchase. Because some of our products are cut specifically for each order, return eligibility depends on the type of item purchased.
Fabric & Cut-to-Order Items
All cut-to-order fabric, including yardage, is final sale and cannot be returned or exchanged.
Please double-check your fabric, color, and quantity before placing your order. If there is a problem with the fabric you received, please contact us and we’ll make it right.
Other Merchandise
Unused and unopened merchandise may be returned within 30 days of purchase or delivery.
Items must be in their original condition and packaging, and proof of purchase is required.
Once a return is approved, the refund will be issued to the original payment method.
Shipping Costs
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Questions About Your Order
If you have a question about shipping, pickup, or an existing order, contact us at info@pinkthreadidaho.com and we’ll be happy to help.
Damaged, Defective, or Incorrect Items
If something arrives damaged, defective, or different from what you ordered, please contact us. We’ll work with you to make it right.
In-Store Returns
Eligible items purchased online or in-store may be returned at our Coeur d’Alene shop within the applicable return period.
Please bring the item and proof of purchase with you.
Starting a Return
To start a return or ask whether an item is eligible, contact us at info@pinkthreadidaho.com.
Please include your order information and a brief description of the reason for the return so we can help you as quickly as possible.